Access and Choice / Tōku Oranga​​​​​​​

What is Access and Choice / Tōku Oranga?

How much does it cost to see a team member?

How many appointments can I have and how long will they last?

What do Access and Choice/Tōku Oranga team members do?

Health Coaches

Health Coaches are based in general practices and work alongside Health Improvement Practitioners and the general practice teams. Like HIPs, they accept same-day, ‘warm handovers’ from GP staff of clients and patients needing their help. They come from a range of health and well-being backgrounds, supporting people to take positive steps forward for improving their health. This includes:

  • Empowers you to take control of your health and wellbeing,
  • Helping you develop realistic goals,
  • Encouraging good management of various health issues that you want addressed,
  • Discuss how to be more active by doing things you enjoy.

Health Improvement Practitioners (HIPS) 

Health Improvement Practitioners are qualified and registered health professionals with experience in mental health. They offer 15 to 30 minute appointments to assist clients to take positive steps forward in improving their well-being. Health Improvement Practitioners  - HIPs for short - provide a little bit of help to a lot of people by supporting patients to take the next step to improve their well-being across the whole range of physical and mental health presentations. They can support clients of any age.

HIPs help you to develop skills to make positive behavioural changes for your wellbeing. This includes managing stress, thoughts, feelings and behaviours, helping with sleep, alcohol and drug problems. They provide support to all ages including children, youth and their whānau who may have worries or have behavioural concerns.

How do you access the Health Improvement Practitioner (HIP)?

HIPs sit within designated GP practices. A GP or practice nurse may suggest a client meet the HIP in addition to their consult or a patient can contact the practice to arrange a time. The HIP will always attempt to accommodate an appointment on the same day. Seeing a HIP is FREE.

Each appointment with the HIP is designed to be a single, one-off consult. At the end of this session clients leave with a plan for them to start to improve their well-being or a referral to another service if necessary. A follow-up appointment may be arranged if required. This can include:

  • Helps you develop skills to make positive behavioural changes for your wellbeing,
  • Managing stress, thoughts, feelings and behaviours, helping with sleep, alcohol and drug problems,
  • Supports children, youth and their guardian who may have worries or have behavioural concerns,

HIPs do not offer therapy, case management or need to discharge clients. They do not offer crisis services.

Clients can still access other services or therapies, in addition to seeing a HIP.

Community Support Workers

Community Support Workers, employed by community agencies, support people with anything that is non-clinical, but having a large impact on people's well-being and ability to make progress. The key word is “support” as CSW walk alongside people, supporting them to achieve their goals. This can include:

Providing support to you and your whānau in your own community,

  • Supporting your independence,
  • Connecting you to services in the community,
  • Working with you towards your health and wellbeing goals.

General Practices hosting HIPs, Health Coaches and Community Support Workers:

Queenstown, Wanaka and Central Otago:

Alexandra Family Medical

Aspiring Medical

Health Central

Junction Health

Queenstown Medical Centre

Wanaka Medical​​​​​​​

Dunedin, Oamaru and South Otago

Aurora Health Centre

Broadway Medical Centre

Clutha Health First

Dunedin Health Centre

East Otago Health Centre

Green Island Medical Centre

Kurow Medical Centre

Meridian Medical Centre

Milton Medical

Mornington Health Centre

Musselburgh Medical Centre

Mosgiel Health Centre

South Hill Medical Centre (Oamaru)

Te Kāika Dunedin

Te Kāika Oamaru

Gemma Fairbairn

Health Coach - East Otago

Megan Eley

​​​​​​​Health Coach - Queenstown

Camen McCall

Health Coach - Wanaka

Monique Kerr

​​​​​​​Health Coach - Cromwell

Alice Young

Health Coach  - Dunedin